Payment terms

Payment terms

Accepted payment methods

  • Visa
  • Mastercard
  • PayPal
  • Klarna
  • Sofort (Klarna)
  • Google PayApple PayAmerican Express

Payment terms & conditions

Payment method Availability Special features
Credit card (Visa/Mastercard/Amex) Available immediately Secure SSL encryption
PayPal Available immediately Buyer protection included
Instant bank transfer Available immediately Direct bank confirmation
Klarna After credit check Purchase on account/installments possible
Apple Pay Available immediately Direct payment processing
Google Pay Available immediately Direct payment processing

Special conditions for living beneficial organisms

Important note: Since live beneficial organisms are time-critical and are produced immediately after ordering, prompt payment processing is required.
  • Shipping only after payment confirmation
  • Preferred payment methods: Credit card, PayPal, Sofortüberweisung
  • Klarna invoice purchase possible depending on credit check

Payment processing via Shopify

  • Credit card: Processed via Shopify Payments
  • PayPal: Redirect to PayPal system, automatic return
  • Sofortüberweisung: Direct bank account with immediate confirmation
  • Klarna: Flexible payment options after credit check
  • Apple Pay & Google Pay: Can be selected directly in the checkout (if supported by the device)

Currency & Prices

  • All prices in euros (€)
  • Including statutory VAT
  • Plus shipping costs (except for free shipping)
  • Prices valid at the time of order

Data security

  • PCI-DSS Level 1 certified payment processing
  • 256-bit SSL encryption of all payment data
  • No storage of credit card data on our servers
  • GDPR-compliant data processing

Cancellation & Refund

For eligible cancellations or returns, refunds will be automatically processed via Shopify to the original payment method:

  • Credit card: Refund to the card used
  • PayPal: Refund to PayPal account
  • Klarna: Automatic invoice adjustment
  • Processing time: 3–5 business days after confirmation of return

Contact for payment problems

If you have any questions about your payment or problems with the payment processing, please contact us:

FairyFly GmbH
Mühlenstr. 8A
14167 Berlin
kontakt@fairyfly.de
Subject: Payment request – [Your order number]